Benefit Services Coordinator
East Lansing, MI
Full Time
Employee Benefits
Mid Level
Title: Benefit Services Coordinator
Reports To: Director of Employe Benefits Client Services
Location: East Lansing, MI
Department: Employee Benefits
SET SEG is looking for a Benefit Services Coordinator who is responsible for providing customer service support via phone and email to clients regarding benefit solutions. In this role, the Benefit Services Coordinator will discuss benefit strategies, including cost share and plan offerings, with business offices and client employees. This position works closely with others on the Benefit Services and Account Management teams to ensure operational excellence in all aspects while advocating for the employee experience.
WHO WE ARE
School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.
Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with a superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.
We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.
Our passion is delivering peace of mind to Michigan public schools and we look for team members who are motivated by our cause. To learn more, visit: https://setseg.org.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.
Primary Responsibilities:
Required Qualifications:
Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Reports To: Director of Employe Benefits Client Services
Location: East Lansing, MI
Department: Employee Benefits
SET SEG is looking for a Benefit Services Coordinator who is responsible for providing customer service support via phone and email to clients regarding benefit solutions. In this role, the Benefit Services Coordinator will discuss benefit strategies, including cost share and plan offerings, with business offices and client employees. This position works closely with others on the Benefit Services and Account Management teams to ensure operational excellence in all aspects while advocating for the employee experience.
WHO WE ARE
School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.
Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with a superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.
We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.
Our passion is delivering peace of mind to Michigan public schools and we look for team members who are motivated by our cause. To learn more, visit: https://setseg.org.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.
Primary Responsibilities:
- Answer telephone and email inquiries from customers related to offered products and services
- Deliver superior customer service experience while assisting administrative staff and members
- Maintain employee eligibility by processing additions, terminations and qualifying event changes on carrier websites and in online administration portal(s)
- Provide responses and problem resolution to all client requests regarding enrollment issues including ordering ID cards, processing enrollment and checking enrollment status
- Utilize tracking tools to manage, investigate and follow-up on all employee benefits related inquiries
- Work collaboratively with fellow team members and leadership to create, evaluate and maintain department workflows, processes, policies and systems
- Other duties as assigned
Required Qualifications:
- Bachelor’s degree in appropriate related field or equivalent work experience
- Industry experience and/or product knowledge preferred
- Preferred experience with online enrollment platforms (Employee Navigator, bswift, PlanSource, etc.)
- Flexibility to work additional hours during peak season(s)
- Working knowledge of COBRA, FSA and FMLA
- Demonstrate professional attitude and maintains confidentiality
- Strong written and verbal communication skills
- Team player with ability to build relationships and establish rapport and trust
- Ability to multi-task, prioritize and manage time effectively in a fast-paced environment
Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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